Terms of Service
Effective Date: April 16, 2026
By using our services, you agree to these terms
1. Agreement to Terms
By accessing or using Proteq Solutions' services, website, or contacting us for security solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you disagree with any part, you may not access our services.
2. Services Description
Proteq Solutions provides professional security and locksmith services including but not limited to:
Residential Security
Home lock installation, repair, and emergency lockout services
Commercial Security
Business security systems, access control, and surveillance
Automotive Security
Vehicle lock services and anti-theft installations
Security Consultation
Security assessments and personalized security plans
3. Quotes, Payments & Cancellations
3.1 Service Quotes
- All quotes are valid for 30 days from issue date
- Quotes may be revised based on site assessment
- Emergency service calls may incur additional fees
- Travel fees may apply for locations outside standard service areas
3.2 Payment Terms
| Service Type | Payment Terms |
|---|---|
| Standard Services | 50% deposit, balance on completion |
| Emergency Services | Full payment on completion |
| Large Projects | Staged payments as per agreement |
3.3 Cancellation Policy
Cancellation Fees
- • Cancellation within 24 hours: 25% of quoted price
- • Same-day cancellation: 50% of quoted price
- • No-show: 100% of quoted price
- • Emergency service cancellation: R500 fee
4. Warranties & Guarantees
Workmanship Guarantee
All services come with a 90-day workmanship guarantee covering defects in installation or repair.
Product Warranties
Products installed carry manufacturer warranties as specified at time of installation.
Limitations
Warranties do not cover damage from misuse, unauthorized modifications, or acts of nature.
Claim Process
Warranty claims must be reported within 7 days of issue discovery. Contact +27 66 492 5766.
5. Liability & Indemnification
Important Limitations
- • Maximum liability limited to service fee paid
- • Not liable for consequential or indirect damages
- • Clients must secure premises and valuables during service
- • Emergency services carry inherent risks acknowledged by client
Client Responsibilities
- • Provide accurate information about security needs
- • Ensure safe access to service areas
- • Disclose any existing security system details
- • Obtain necessary permissions for installations
6. Emergency Services
Emergency Service Terms
Response Time
- • Urban areas: Within 60 minutes
- • Suburban areas: Within 90 minutes
- • Rural areas: Within 120 minutes
- • Times are estimates, not guarantees
Emergency Fees
- • After hours: Standard rate + 50%
- • Weekends: Standard rate + 30%
- • Public holidays: Standard rate + 100%
- • Minimum 1-hour charge applies
7. Dispute Resolution
In the event of any dispute arising from these terms or services provided:
- Direct Negotiation: Parties agree to attempt resolution through direct communication within 14 days
- Mediation: If unresolved, parties agree to mediation with a mutually agreed mediator
- Arbitration: Failing mediation, dispute shall be referred to arbitration in South Africa
- Governing Law: These terms are governed by South African law
Contact for Clarifications
For questions about these terms, contact:
Updates to Terms
We reserve the right to modify these terms at any time. Continued use of services constitutes acceptance of updated terms.